Conflict Management

Desired change:

Better understand the typical causes for conflict. Become aware of the psychological structure of conflict in teams and between individuals. Acquire knowledge and skills on the different sources and stages of the conflicts. Learn how different people approach and react to antagonistic environment. Use effective techniques to handle conflicts.

After training results:

  • Participants will be able to detect sources of conflicts in the team and influence them;
  • Distinguish types of people reactions in conflict and influence them;
  • Learn ways to handle conflict situations and influence conflict people;
  • Use tools and techniques, best practices in managing constructive and avoiding destructive conflicts.